Neko4D Privacy Policy – Data Protection & Privacy for Malaysian Players

Neko4d ("we", "the platform", or "neko4d") takes the privacy and personal data protection of our players very seriously. This Privacy Policy explains in detail how neko4d collects, processes, uses, stores, and protects the personal data you provide to us when registering for and using our online Sports Betting and casino platform at https://neko4d.site.

This Privacy Policy applies to all users of the neko4d platform, including registered members, website visitors, and anyone who interacts with any feature or service we offer. By registering a neko4d account or continuing to use our platform after this Privacy Policy has been updated, you consent to the collection and use of your personal data as described in this document.

Neko4d complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. We believe that player trust is our most valuable asset, and the way we handle your personal data is a direct reflection of that trust.

Neko4D collects various types of personal data depending on how you interact with our platform. The following are the categories of data we collect:

Registration & Account Data

When you register a Neko4D account, we collect:

• Full name as stated on your Malaysian identity card (MyKad)
• Active Malaysian mobile phone number
• Valid email address
• Date of birth for age verification (18 years and above)
• Encrypted passwords — we do not store passwords in plain text
• Additional identity verification information if requested, such as your MyKad number

Financial Transaction Data

To process deposits and withdrawals via the Malaysian payment methods you use, Neko4D collects the necessary information, including:

• Account numbers or wallet IDs associated with Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay
• Your deposit and withdrawal transaction history within your neko4d account
• Amount and date of each transaction

Neko4d does not store credit or debit card numbers directly. All card transactions are processed through licensed payment gateways that comply with PCI DSS standards.

Platform Activity Data

While you use the Neko4D platform, we automatically record:

• Betting and gaming history — game type, market, amount, and outcome
• Login session times and duration
• Your device's IP address
• Device type and browser used
• Pages and platform features you visit or use

Communication Data

When you contact the Neko4D support team via live chat, email, or WhatsApp, we retain records of those communications for quality control purposes and to assist in resolving any disputes that may arise at a later date.

Neko4d uses the personal data collected for the following purposes, all of which are directly related to providing platform services to you as a Malaysian player:

Neko4D does not use your personal data for any purpose not listed in the table above without first obtaining your additional consent. If you are receiving marketing communications from Neko4D and wish to stop, you may opt out at any time via the unsubscribe link in the relevant email or by contacting our support team.

Neko4D does not sell your personal data to any party. However, in operating the platform, we may need to share certain data with selected third parties under limited and controlled circumstances:

Payment Service Providers

To process your deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, Boost, or ShopeePay, neko4d is required to share the necessary transaction information with the respective payment service providers. Only the minimum data required to process the transaction is shared, and it is subject to each provider's own privacy policy.

Relevant Authorities

Neko4D will disclose personal data to Malaysian government authorities or law enforcement bodies when required to do so by law, court order, or a valid official directive. In such circumstances, Neko4D will endeavour to notify you of the disclosure where permitted by law.

Technology Service Providers

Neko4D engages selected third-party technology service providers for purposes including server hosting, technical data analytics, transactional email delivery, and customer support services. All such providers are bound by strict data protection agreements and are prohibited from using the data they access for any purpose other than those specified by Neko4D.

Fraud Investigation & Security

In cases of suspected fraud, money laundering, or serious security threats, Neko4D may share relevant information with law enforcement agencies or relevant industry bodies to assist with investigations.

The Neko4D platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The following are the types of cookies we use:

Essential Cookies (Required)

These cookies are required for the core functions of the Neko4D platform. They include session cookies that allow the platform to recognise you as logged in as you navigate between pages, and security cookies that help protect your account from unauthorised access. These cookies cannot be disabled as they are essential for the platform to operate.

Functional Cookies (Optional)

These cookies allow the Neko4D platform to remember your preferences and settings, such as your display language, betting limits you have configured, and login details you have chosen to save. Disabling these cookies may affect your user experience but will not prevent basic access to the platform.

Analytics Cookies (Optional)

Analytics cookies help Neko4D understand how Malaysian players use our platform — which pages are visited most, which features are most popular, and where players encounter difficulties. This analytics data is collected in aggregated, anonymised form and is used solely to improve the Neko4D platform for the benefit of all players.

You can control or delete cookies through your browser settings. Most modern browsers allow you to view, manage, and delete cookies via the privacy or security settings. Please note that disabling all cookies may affect the functionality of the Neko4D platform and your overall betting experience.

Protecting the personal and financial data of Neko4D players is a core operational priority. We have implemented a comprehensive range of technical and procedural security measures to ensure your data remains safe at all times:

Technical Security

• Data encryption in transit — SSL/TLS 256-bit encryption for all communications between your browser and Neko4D's servers
• Encryption of data at rest — Sensitive data is stored in encrypted form within our databases
• Two-factor authentication (2FA) — Available to all neko4d accounts as an additional layer of security
• 24/7 Monitoring — Threat detection system monitoring platform activity in real time
• Firewall and DDoS protection — Server infrastructure protected against common cyber attacks
• Regular penetration testing — neko4d conducts regular security testing by external experts to identify and address system vulnerabilities

Internal Access Controls

Access to Neko4D members' personal data is strictly limited to staff who require it to perform their specific job functions. All access is logged and audited. Neko4D staff are subject to mandatory privacy and security training as well as strict confidentiality agreements.

Incident Response Procedures

While Neko4D takes all reasonable steps to protect your data, no system can guarantee absolute security. In the event of a data breach that materially affects your personal data, Neko4D is committed to notifying you within the timeframe required by applicable law and to taking immediate steps to contain and remediate the situation.

Under Malaysia's Personal Data Protection Act 2010 and neko4d's Privacy Policy, you have the following rights regarding the personal data we hold about you:

Neko4D retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws in Malaysia. The following is a general guide to our retention periods:

• Active account data — Retained for the duration your account is active and for a reasonable period following account closure to allow for the resolution of any outstanding claims
• Financial transaction records — Retained for a minimum of seven years from the transaction date in accordance with Malaysian financial and tax legal requirements
• Identity verification (KYC) records — Retained for a minimum of five years after the business relationship ends in accordance with AML requirements
• Customer support communication records — Retained for three years for dispute resolution and quality control purposes
• Technical log data — Retained for 12 months for security and debugging purposes
• Aggregated analytics data (anonymous) — May be retained for longer as this data does not contain personally identifiable information

Once the retention period expires, your data will be securely deleted using procedures that ensure it cannot be recovered. Data that is no longer needed but has not yet reached its scheduled deletion date will be archived with strictly limited access pending secure deletion.

The Neko4D platform is not directed at individuals under the age of 18, nor does it collect personal data from them. This is a policy we enforce with the utmost seriousness, as we firmly believe that protecting children from access to betting platforms is a responsibility that cannot be compromised.

Neko4D's registration process includes an age verification step requiring applicants to confirm they are 18 years of age or older. Should Neko4D discover that personal data belonging to an individual under 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe that your underage child has registered an account with Neko4D, please contact us immediately at support@neko4d.site and we will take corrective action immediately.

Neko4d reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to how we protect the privacy of our Malaysian players.

When we make material changes to this Privacy Policy — meaning changes that significantly affect how we use or protect your data — we will:

• Displaying a clear in-platform notification that you will see upon your next login
• Sending a notification email to the address registered on your account
• Updating the "Last Updated" date at the top of this document

We encourage you to review this Privacy Policy periodically and to keep the email address on your Neko4D account up to date. Continued use of the Neko4D platform after any amendments take effect will be taken as your acceptance of the updated policy.

If you have any questions, concerns, or complaints regarding how neko4d handles your personal data, or if you wish to submit any request relating to your privacy rights, please contact us through any of the following channels:

• Email (for privacy enquiries) — support@neko4d.site with the subject line "Privacy Policy Enquiry"
• Live Chat — Available 24 hours a day within the Neko4D platform, with an average response time of under 3 minutes
• Frequently Asked Questions — Visit the page Frequently Asked Questions for answers to our most frequently asked questions

Neko4d will endeavour to respond to all privacy-related enquiries within 7 business days of receipt. For more formal data rights requests, please refer to Section 7 above for the applicable procedures and timeframes.

We take every privacy complaint seriously and will investigate all issues raised thoroughly and fairly. Your trust is the foundation of everything we build at Neko4D, and we will never treat any concern relating to your privacy and data security lightly.